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2023

Important News Regarding Credit & Debit Card Plastics

Due to some recent and unprecedented events at our card facility, debit and credit cards have been taking longer than anticipated for production and shipping.  These events have impacted multiple credit unions across the United States, so we are not alone in these present circumstances.

If you recently ordered a new debit or credit card, or have a card nearing its expiration date and you have not received your replacement yet, please know that our processor is working around the clock to get your new card in your hands as soon as possible.

If the debit card you are waiting on IS A RENEWAL, you can load the current card number  into a Digital Wallet (Apple, Google or Samsung Pay) and continue to use the card regardless of the expiration date.  

For those needing a debit card in the interim, we do offer reloadable General Purpose Reloadable (GPR) cards at no cost, and they are available at any one of our 4 branch locations.

If you have any questions or need assistance while you wait, please contact us.

 

 

2022

Free BALANCE Financial Webinars

Our free BALANCE webinars for December, January, and February. Our webinars are open to everyone and packed with useful information. Just make sure to reserve your virtual seat.

DECEMBER — PLANNING FOR MONEY MILESTONES

There are many important financial milestones for consumers in their 20s and 30s. To help prepare today’s young adults for a positive financial future—without sacrificing fun—we take a realistic approach to managing finances. We’ll cover SMART goals, getting financially organized, building a budget, controlling expenses, wiping out debt, and much more!  

Session 1: Tuesday, December 13, 2022

Time: 10:30 a.m. – 11:30 a.m. (PST)

Share link: bit.ly/Planning4MoneyMilestones  

Session 2: Thursday, December 22, 2022

Time: 5:30 p.m. – 6:30 p.m. (PST)

Share link: bit.ly/Planning4MoneyMilestones

Sign Up for December Webinars

JANUARY — BASICS OF PERSONAL FINANCE

From managing daily expenses to investing for retirement, this session helps participants set personal finance goals, learn the basics of smart money management, and build a solid financial foundation for the future. 

Session 1: Tuesday, January 10, 2023

Time: 10:30 a.m. – 11:30 a.m. (PST)

Share link: bit.ly/BasicsofPersonalFin23

Session 2: Thursday, January 19, 2023

Time: 5:30 p.m. – 6:30 p.m. (PST)

Share link: bit.ly/BasicsofPersonalFin23

Sign Up for January Webinars

FEBRUARY — USING CREDIT CARDS WISELY

A credit card can be a valuable financial tool. However, before racking up big charges on multiple cards, participants should learn smart ways to handle their credit cards and take a disciplined approach.

Session 1: Tuesday, February 14, 2023

Time: 10:30 a.m. – 11:30 a.m. (PST)

Share link: bit.ly/UsingCCWisely23

Session 2: Thursday, February 23, 2023

Time: 5:30 p.m. – 6:30 p.m. (PST)

Share link: bit.ly/UsingCCWisely23

Sign Up for February Webinars

Membership Drive Begins December 1st!

We’re looking for more great members, JUST LIKE YOU!

Beginning December 1st, we’re paying the first $1 for all new accounts opened – and BAM – once the account is opened, you’re entitled to take advantage of all TCCU products and services!  This membership drive will end January 31st, so hurry up and send your friends and family our way – and share all the bang they can get for OUR BUCK!

One lucky member will win what we are calling, “A Big Ol Buc-ee’s Basket” – valued at $500!

Every member (new or existing) will receive one chance to win.  Score one additional chance by following the instructions on our Facebook page.  It’s gonna be fun!

October 6, 2022 - So Many Things!

Since our last secretive post in July, we rolled out our new brand (logo) AND our newly designed website.  Then in September, we moved to a new debit card processor, and redesigned our debit cards.  Members reaching debit card renewal this month, or members who place new card orders now, will be the first to see the new design, and will also enjoy the new contactless pay feature!  Next up:  Digital Wallets.

September 30, 2022 – Nominating Committee Names Candidates

The Nominating Committee appointed by TCCU’s Board of Directors, has submitted incumbents, Kylie Giancotti, and Judy McDonald, for election to the Board of Directors for 3-year terms.  If you wish to nominate a candidate, the information may be found by clicking >here.

July 12, 2022 – Exciting Changes Coming Soon

Hey…we have a secret! ???? We can’t tell you much more than that right now, but just know – it’s going to be good. Keep an eye on our social media. All will be revealed in time!

June 23, 2022 – Arlington Branch Update

As we prepare for closing the Arlington branch and begin transitioning staff to our other branches, we will close at 3:30 PM on June 30th, the final day at that location.

April 1, 2022 – Arlington Branch Set to Close June 30, 2022

The financial services world is ever-changing. As your credit union, we also have to make changes when it is in the best interest of our members’ money. Over the past several years, there’s been a considerable decline in walk-in traffic, particularly in the Arlington branch. The majority of our members who use the Arlington branch have shifted their banking habits to a more digital experience. Members have come to expect the best and easiest banking experience and we’ve worked hard to deliver that experience with our digital and mobile services. To continue to deliver better rates and lower fees, as well as continuing to offer state-of-the-art banking products, we have decided to redirect these resources to better benefit all members and will be closing the Arlington branch permanently on June 30, 2022. The closest surcharge free ATM is just .2 miles from the Arlington branch, and the nearest Shared Branch location is just 1.9 miles from the Arlington branch. TCCU members have access to thousands of fee-free CO-OP ATMs and Shared Branch locations across the country, in addition to our other TCCU branch locations. The staff at the Arlington branch will remain part of the TCCU team at our other branch locations. We remain strong and sound, and we’re pleased to be your financial service partner. We look forward to serving your financial needs for many years to come.

March 21, 2022 – MoneyPass ATM Network

Effective August 1, 2022, TCCU will no longer have an affiliation with the MoneyPass ATM network. As the transition takes place, MoneyPass ATM transactions made on or after July 18, 2022 and through July 31, 2002, may be charged standard surcharge fees. Beginning August 1st, standard surcharge fees will begin for all MoneyPass ATM transactions. Our affiliation with the CO-OP Shared ATM Network remains unchanged and will continue to allow ATM withdrawals for TCCU members surcharge-free.

February 7, 2022 – TCCU's Annual (Virtual) Business Meeting Date Set

TCCU is committed to ensuring the safety and well-being of our members, staff, and partners. In doing so, we continue to take precautions due to the coronavirus. As a result, TCCU’s 2022 Annual Business Meeting will be held VIRTUALLY via Zoom. Members may obtain log-in credentials to join this virtual, business-only meeting by emailing Monica Garcia by noon on 3/24/2022. If you have questions or need more information, you may contact her by phone (817.884.1470 x 140) or email.

January 26, 2022 – $500 Winners

The new year started off really nice for two TCCU members. Julia S. and M. Teresa L., both won $500 in the most recent Save to Win monthly drawings. Julia won at the National level, and M. Teresa won in the Texas/Arkansas drawing. Congratulations to both!

2021

October 19, 2021 – The Lake Worth branch will close daily from 1:30pm to 2:30pm

Effective November 1, 2021, the Lake Worth branch will close daily from 1:30 to 2:30 for lunch, as do the Hurst, Downtown and Arlington branch locations. The volume of in-person transactions has dropped considerably at our branches since the onset of COVID. In turn, we’ve experienced increased usage of our online and mobile services, so the need for hiring additional staff to cover lunch periods is not necessary at this time. For in-person transactions during those hours, the Plaza location is open as well as multiple Shared Branch locations.

October 19, 2021 – US Mail Delays

The United States Postal Service (USPS) made recent changes to USPS First-Class Delivery standards, effective October 1, 2021. The three-day delivery standard for first-class mail may now take up to 5 days to reach its destination. (And maybe even longer with current pandemic complications) This includes payments you send to us via check, or even some payments processed through another institution’s online bill pay system. Be aware of these delays and regularly monitor your payment activity. This may also affect delays in the mail you receive from TCCU, such as notices, mailed account statements, checks and debit card plastics.

Additionally, these delays are impacting payments being mailed to make TCCU Mastercard payments. As a reminder, the new mailing address for Mastercard payments is: MasterCard, P. O. Box 660493, Dallas, TX 75266-0493. If you use a bill-pay service, like ePay, update the payment address there as well.

Helpful Hints:

  • Mail your payments a few days earlier
  • Switch to eStatements
  • Deposit checks using the mobile app
  • Make TCCU payments by calling us, or in eBanking by selecting Transfers and following the steps
  • Contact us and we can make recommendations to avoid payment delays, specific to your situation

October 1, 2021 – The Nominating Committee Appointees

The Nominating Committee appointed by TCCU’s Board of Directors, has submitted incumbent Robert Carter, and Associate Director, Travis Yarborough, for election to the Board of Directors for 3-year terms. Incumbent Steve Sparks is not seeking re-election.

September 10, 2021 – We NEVER Initiate Text Messages

A member reported receiving this text message from TCCU today. We NEVER initiate or send text messages regarding lending rates, or to make special offers.

If you should ever receive a text that appears to be from TCCU, call and report it to us immediately, as this member did.

July 14, 2021 – Advance Child Tax Credit Payments

The IRS has begun issuing the Advance Child Tax Credit Payments. These payments are posted to recipients’ accounts as soon as they are received. For eligibility and other questions regarding Advance Child Tax Credit Payments, visit the IRS website by clicking here. You can also read more information here.
June 18, 2021 Mastercard Upgrade Coming

We are gearing up to bring a new and improved credit card experience to our members this fall. New cards, with a new look AND with the contactless payment feature we all want. Watch our website and your email for updates and important information.

March 8, 2021 – Apple iOS 14.5 and TCCU's Mobile Banking App

Apple has released the third public beta of iOS 14.5. Because this release is still in beta, TCCU’s Mobile Banking App is not yet compatible with this release. If you have installed iOS 14.5, you will need to revert to iOS 14.4 to access your accounts via TCCU’s Mobile Banking App. If you need help reverting to iOS 14.4, contact Apple directly.

March 3, 2021 – TCCU's President & CEO Chairs New Small Credit Union Support Organization

TCCU’s President & CEO, Lily Newfarmer, along with twelve other female CEOs of small credit unions across the United States ($300 million and under), recently launched the Credit Union Women’s Leadership Alliance (CUWLA). This collaboration offers various forms of support to female CEOs of small credit unions nationwide. You can read more about it here.

Questions about our products and services? Give us a call at 817-884-1470.

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